Short off periods are displayed in the machine activity log / machine view
Short off periods are generally caused by unstable network connections
Inspect the IoT device (dEdge unit) without pressing any button.
If the GREEN LED blinks: The unit is currently functioning properly.
To avoid any further network issues, please confirm the network reception near the dEdge unit, is good.
If the RED LED blinks rapidly: The unit has lost Internet connection.
Please press the reset button and hold it for 2 seconds and release. All the lights should be switched ON and after approximately 30-40 seconds, they should start rotating fast and then slow. When it does, your device is working.
If this scenario doesn’t happen or if the red light starts blinking rapidly again – it means the dEdge could not reconnect to the network. In that case, please check your router for errors.
If NO LEDs blinks / ALL leds blinks: Check “How to identify a faulty unit origin” guide.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.